I keep hearing people tell me that this is "common" in the fitness equipment industry. If so, why is everyone satisfied with sub par service? I would possibly use them again, however I would not pay 100% of the money up front as was required when I ordered my racks. It was not an easy feeling when they had all of my hard earned money and I had not received my product on time.
The problem with this is that they were 21 days late. Yes you read that correctly, 21 days. As far as the service that I received from Wilder it was poor at best. I got so tired of hearing "next week" it was ridiculous. Of course things happen. Things don't always go as planned. However, I truly find it hard to believe that in the state of Mississippi you can't find enough welders and powder coaters to strike a few archs and make a few cuts, especially in a blue collar state. Because they were 21 days late it cost me approximately $12,000 a year in revenue.
I just received my power racks from Wilder yesterday. What can I say, they look great. As far as the product goes they truly knocked it outta the park! If I could give them 10 stars for the equipment I would.
I make frequent deliverys there never there longer than I have too
Wilder Fitness Equipment is a US Store based in Pontotoc, Mississippi. Wilder Fitness Equipment is located at 215 E Oxford St, Pontotoc, MS 38863, USA.
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